FAQs

Can I inspect the facility before I make a booking?

Unfortunately, due to Health and Safety we no longer do kennel inspections, however, you can read about us here, go onto our facebook and instagram pages to look at our photos and please feel free to email or phone us with any questions you might have.

What can I bring in to make my pets stay more comfortable?

You are welcome to bring bedding, make sure everything is named and that you remember to take your dog/s things home with you, we do however, have plenty of bedding for your dogs comfort.

What type of diet do you offer?

We feed a complete range of dog food to ensure your pet’s needs are catered for. We have Royal Canin dry food and raw food available. You will need to bring your own food if your dog has specialised dietary needs. Please clearly have your dogs name and instructions on the food. Upon checking into the kennels all dietary needs are discussed with the owner.

My pet is on medication – can you administer medication?

Yes we can administer all medication. Please let us know at the time of booking and provide as much information as possible to assist us with the care of your pet, including name and instructions on medication.

How will my pet cope?

We are a small kennel, dedicated to caring for your pets needs while they are with us. They will be housed in a warm, insulated, clean environment and we will spend the time to bond with your pet. The key is routine and exercise. A happy dog is a well exercised dog and boundaries.

What if my dog gets ill during his/her stay

We have veterinary surgeons on call 24 hours a day. If your pet shows any signs of illness during his/her stay we will access veterinary attention immediately. Every effort will be made to contact the owners regarding any concerns that may arise should veterinary assistance be sought. All vet expenses are the Dog Owners’ liability.

If we come back from our holiday early can we come and pick up our dog?

Yes by all means. You will need to ring to make a suitable appointment time. You will however, still be charged for the stay that you booked.

If we go on holiday a day later will I be charged?

Yes, if you give less than 72 hours notice you will be charged for your original booking.

Is there a discount for longer stays?

No sorry. Because we are not a large facility we need to receive full price to make our venture viable.

Do you charge a surcharge for peak seasons, school holidays or public holidays?

No.

Do you charge extra for dogs on medication?

No.

How may times a day do you feed the dogs?

Twice.

Do you charge extra for exercising my dog?

No, this is all included in our daily rate.

Do you require a minimum number of days to be booked for school holidays, public holidays or peak seasons?

No, but we are closed for drop off and pick ups 25th, 26th December, 1st, 2nd of January, Easter Sunday and the morning of the 25th of April (ANZAC day).

HOW DO WE MAKE PAYMENT?

Payment is due by bank transfer prior to collection or cash on collection. We are a small business, do not have eftpos facilities and do not run accounts. Our bank details are: Te Amo Kennels, 38-9001-0861874-05, please use your dog/s name as the reference.